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Our
goal is your satisfaction. If, for some reason, it is
necessary to return your purchase for a refund or
exchange, you may do so by following the guidelines
below:
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Items may be returned for a
refund within 30 days of purchase.
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You must complete the return
authorization form included with your order and
place it in the box with your return.
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You must email It’s All
About the Horse at csmurray@itsallaboutthehorse.com
to receive a return authorization (RA) number.
When emailing, please state the reason for the
return, the item (s) being returned, your first
and last name, and the date and amount of the
purchase.
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If the item is an exchange,
you will not be charged any additional shipping to
replace the item for you.
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If the item is a return, your
shipping costs will not be refundable.
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If you received free shipping
on your order, your refund amount will be minus a
$7.50 restocking fee.
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Items must be returned in the
proper packaging. DO NOT return items such as
boots without putting them in another box. If this
occurs, these items will not be returnable.
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For refunds, the appropriate
amount will be refunded to your credit card within
5 business days of us receiving the return.
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For exchanges, we will ship
the new item to you. If for some reason it is not
in stock, we will notify you promptly and let you
know when you can expect your item to be shipped.
We
cannot accept returns if:
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The item has been damaged due
to your abuse or neglect.
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The item has been worn,
laundered, or dry cleaned, or if the original tags
are not present on the item.
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The item was a bit, and was
placed in the horse’s mouth.
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The item was tried on your
horse and is no longer in new condition.
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You have failed to obtain a
return authorization number from our store.
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You have failed to include
the return authorization form with your return.
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The return is not properly
packaged and was damaged during shipping.
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The item was purchased more
than 30 days ago.
Shipping Policy
Orders will have a flat shipping fee of $7.50 for all
orders 0-$75.00 and free shipping for orders of $75.00
or more. These shipping policies are for
standard FedEx ground. Please Contact
us if you need a product expedited.
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